whatsapp chat bot
As travel has recovered dramatically over the past decade, to meet the needs and requirements of a digitally skilled traveler in the new era, travel companies will need to look for new ways to improve a customer’s journey and make travel more convenient.
With technological advances, the way people plan their journeys has also changed. Gone are the days when people used to visit local travel companies to book a flight or hotel. Travel companies that recognize the importance of digitizing their businesses have begun to digitally transform the travel experience to attract more travelers and retain their customers.
The latest technology application that has had a positive impact on companies from different sectors is WhatsApp. WhatsApp Chat Bot is a service that is very similar to customer service, communicating with us through text messages, using artificial intelligence. WhatsApp Chat Bot services are integrated with websites or messaging apps to help companies automate their normal tasks.
WhatsApp Chat Bot is increasingly being used by the travel industry to meet the needs of new travelers and stand strong in the face of competition.
How WhatsApp ChatBot services can help the travel sector
Flight and hotel bookings using WhatsApp Chat Bot
Flight planning begins with flight and hotel reservations. To find the lowest prices and best deals, people look at many websites and apps. A wide range of options from different sources throughout the Internet confuse the customer only and end up rethinking their options or plans.
WhatsApp Chat Bot Travel easily proves to be a simple and easy-to-use solution to the complex booking problem. Travel Chatbot provides contextual answers to customer queries. Using WhatsApp Chat Bot, travelers can also contact your company for recommendations and book flights and hotels.
Big names from travel and tourism companies as well as aviation have implemented WhatsApp Chat Bot services, offering recommendations on flights and hotels and handling bookings, providing a simplified and unified user experience.
WhatsApp Chat Bot is increasingly preferred by consumers to connect with the brand. Not surprisingly, 69% of consumers prefer WhatsApp Chat Bot to connect quickly with brands.
Help travelers via WhatsApp Chat Bot
Not only recommendations and reservations, WhatsApp Chat Bot can be programmed for travel to help the passenger throughout the journey. From determining where to go to creating an itinerary to tracking expenses, WhatsApp Chat Bot services are increasingly the number one assistant for travelers. WhatsApp Chat Bot offers a refreshing conversation alternative to long, boring forms and explores users’ preferences in an interactive way.
Queries such as “beach destinations, for example”, can be understood by WhatsApp Chat Bot, which is supported by natural language processing capabilities to provide a complex range of services. WhatsApp Chat Bot can also suggest holiday places to fit what an individual is looking for, make the best recommendations, sell popular packages and more.
After the user chooses the most appropriate offer, bookings and payments can also be processed within the WhatsApp Chat Bot itself. After booking, providing a list of sightseeing places, information on popular local foods, car rental location, local weather forecasts, etc., all can be taken care of through your WhatsApp Chat Bot.
Customer Service Management through WhatsApp Chat Bot
Human customer service agents are not always available to provide immediate customer support during the holiday season or other travel times. Especially in the case of international travel, where time zones can become an obstacle for people looking for immediate answers, automated WhatsApp Chat Bot services can seek to save the traveler.
WhatsApp ChatBot’s tireless 24/7 capability makes it ideal for customer care. WhatsApp Chat Bot is 24/7 on your website or app, so potential customers who land on your website at any hour of the day can answer their queries.
With the help of WhatsApp Chat Bot travel, you can organize FAQs and save your resources. If a WhatsApp Chat Bot is asked to respond to something that human customer service representatives are required to respond to, the bot can simply collect the details of the potential customer and notify the human worker. The agent can then return to the person who has the desired solution.
WhatsApp Chat Bot can also be used to collect comments from customers. WhatsApp Chat Bot can automatically send reminders to your customers urging them to write reviews and send ratings for your services. Furthermore, it can also be easier to respond to customer complaints to avoid negative comments through WhatsApp Chat Bot.
WhatsApp Chat Bot allows users to process their complaints in particular, which can be classified and prioritized with the help of artificial intelligence to make it easier to deal with. Therefore, assigned employees can address issues for the time being, before any negative review appears on Google.
WhatsApp Chat Bot travel services come with multifaceted benefits for your travel agencies or businesses. Availability 24/7, rapid response, unified user experience are some of the many benefits of WhatsApp Chat Bot. In the age of digitization, WhatsApp Chatbot offers a seamless and hassle-free experience for users, making it stick to your brand.
