WhatsApp Chat Bot
We also know that WhatsApp Chat Bot is an artificial intelligence program (AI) that can simulate a conversation with a user in a natural language through messaging apps, websites, or mobile apps.
One of the great advantages of WhatsApp Chat Bot is that unlike other apps, they are not downloaded and do not have to be updated and do not occupy space in the phone’s memory, in this way we avoid jumping from one app to another as we need at every moment.
Why is WhatsApp Chat Bot important?
WhatsApp ChatBot is often described as one of the most advanced and promising expressions of human-machine interaction. However, from a technical point of view, chat bot represents only the natural development of the question response system that benefits from natural language processing (NLP).
Formulating answers to questions in natural language is one of the most common examples of natural language processing applied in companies.
Whats App Chat Bot services simplify interactions between people and services and improve the customer experience. At the same time, it provides companies with new opportunities to improve customer participation and operational efficiency by reducing the typical cost of customer service.
To be successful, the Whats App Chat Bot solution must be able to perform tasks effectively. Human support plays a key role here: regardless of the type of approach and platform, human intervention is critical to the formation, training and improvement of whats app chat bot.
What is the WhatsApp Chat Bot platform for you?
There are different ways and tools you can use to develop Whats App Chat Bot. Depending on the use status you want to process, some chat bot technologies are more convenient than others.
To achieve the desired results, combining different forms of artificial intelligence such as natural language processing, machine learning and semantic understanding may be the best option.
The best platforms offer two types of Whats App Chat Bot configuration, guided conversations and free conversations. Targeted conversations are where the bot used is directed through a series of options and questions towards a particular goal.
Free-form conversation gives the user more control over the conversation by allowing them to send messages without the automated chat program restricting their options.
The rapid development of artificial intelligence in the past decade has led to a growth in corporate adoption of chat bot services.
Large companies such as Skype, Telegram or Facebook have chosen chat bots, as well as a large number of startups, which provide great customer service support.
Key uses of WhatsApp Chat Bot
Customer Service
As mentioned earlier, in the vast majority of cases WhatsApp Chat Bot is used to perform customer service functions in social networks, applications and websites.
They can collect registration data, provide information, answer FREQUENTLY asked questions, etc.
By improving the participation of existing and potential customers using Whats App Chat Bot, they interact with services faster and simpler, resulting in better user experiences.
Managing online purchases and payments
Whats App ChatBot services help simplify online shopping and payments. It provides information and resolves problems that users face throughout the purchase decision-making process.
They can also do searches, offer similar products, or even allow payment from the conversation itself.
Send information and news about your company
Some can automatically send company information and news to customers and potential buyers of our business online using WhatsApp Chat Bot.
If used correctly, it can be a very useful tool for any company or brand.
Generating and qualifying potential customers
WhatsApp Chat Bot can be designed to capture important user information such as email, phone, etc. and send this information to salespeople so they can continue the conversation.
After that, you can also filter and qualify potential customers by asking questions and evaluating the response, to filter out the most valuable potential customers and send them only to your sales team.
Managing bookings and appointments
WhatsApp Chat Bot can organize automation of bookings and appointments by viewing appointments or bookings available on the calendar.
Building trust and improving participation
Creating an environment of trust between your business and potential customers is key, and owning WhatsApp Chat Bot can help you as WhatsApp Chat Bot shows your commitment to the customer experience.
Customer Assistant 24/7
One of its most attractive features is that by being programmed to perform certain functions within a digital medium, it is available 24/7. WhatsApp Chat Bot can provide one conversation with instant answers to simultaneous users.
