WhatsApp Chat Bot
The unprecedented rise in WhatsApp chatbot services has recently seen an increase in the use of artificial intelligence and machine learning algorithms to carry out tasks on a large scale, unmatched by a team of humans.
In most cases, chat bot services, including WhatsApp Bot, work mainly as text linear conversations where android output is predetermined.
However, common feelings resonate with many people when they interact with chat bots – “he can’t understand what I mean.”
This is where WhatsApp ChatBot services integrated with artificial intelligence and NLP save.
Natural Language Processing (NLP) – What is it? And its importance is to use it with WhatsApp Bot
Natural language processing or NLP is a concept based on deep learning that enables computers to understand human language and aggregate meaning from inputs provided by users.
In the context of chat bot, NLP plays a key role in evaluating the purpose of the query requested by users, followed by the creation of appropriate responses based on similar contextual analysis in human interaction.
NLP allows non-human lycées to understand human language and respond accordingly. Using NLP, you can properly train your WhatsApp Bot on the different interactions it will conduct to allow it to simplify responses according to the query’s intent.
Here, WhatsApp Bot training means creating a repository of phrases that have the same intent or meaning and helping chat bot determine the intention of the question. The goal here is to give WhatsApp Bot sufficient references, allowing it to interpret and answer questions and commands more accurately.
The importance of using NLP in WhatsApp Chat Bot
The NLP function may not apply to all chat bot services. However, if you’re building chat bots where your customers can write queries and not follow a pre-defined sequence of conversation, investing in NLP can completely change the rules of the game.
NLP is very useful for WhatsApp Chat Bot, which allows users to write their queries. Using WhatsApp chatbot is uncomfortable as users have to type in the specific option they want to choose.
WhatsApp Bot is created for various purposes, such as providing improved customer service, handling FAQs, and more. In the case of WhatsApp Chat Bot that does not contain NLP, WhatsApp Bot’s work relies mainly on pre-fed static information, making the robot less equipped to deal with human languages with differences in intentions, emotions and feelings.
As a leader in the messaging world, WhatsApp ChatBot constantly faces a large number of questions. The inability to understand customer queries in accordance with their intended meaning can negatively affect the customer’s experience.
On the other hand, chat bot NLP can be an excellent solution to improve the user experience by providing contextual answers in a more consistent way. WhatsApp Chat Bot, built-in NLP, adds a human touch to conversations by making them compatible with the conversation between two people.
WhatsApp Chat Bot development can also help organizations perform a range of other different tasks, including:
Easy to send alerts, reminders and notifications
Respond to queries or complaints in real time and send updates about the status of the query and resolve it
Help customers explore the services provided and the product catalog
Collect customer feedback
Creating a smart WhatsApp Chat Bot based on NLP, with cognitive capabilities, can enable organizations to perform a range of tasks automatically, including customer support, product search, sales and conversion, follow-up connections, and more.
How does WhatsApp Chat Bot based on NLP help you?
WhatsApp bot delivery with NLP helps customers resolve their WhatsApp queries. They can easily use chat to get all the information about their travel, such as the bus location, refund status, payment information, etc.
WhatsApp Chat Bot services are another unique feature that has been instrumental in bringing customers, company and operator together on the same platform.
NLP has great potential when it comes to building a fully functional and knowledgeable WhatsApp bot. It helps your chat bot accurately interpret the user’s intention.
Technically, natural language processing is a set of different algorithms used to convert input text by users into important and relevant data for chat bot.
With whatsApp Chat Bot, built-in NLP, your business can help bridge the gap between your workplace and where you want to be.
WhatsApp Chat Bot services help put your brand in place when it comes to keeping customers in the long run.
