WhatsApp Chat Bot
WhatsApp Chat Bot is now available to everyone, if you want to be available for your customers 24/7 on social media, there’s no need for further research. WhatsApp Chat Bot is the perfect way to do it.
Today, customer satisfaction is essential for every business, regardless of its size. After all, all major companies and leading companies have separate divisions whose sole goal is to improve the satisfaction of their customers. Also, many entrepreneurs and SMALL and medium-sized business owners seek better customer satisfaction.
Why should I use WhatsApp Chat Bot?
There are many reasons why companies use WhatsApp Chat Bot. Customers are always the first and most important focus. Here’s what WhatsApp Chat Bot can do for your customers:
Provides comfort to customers
Availability 24/7
Accessible to all
Great for people who prefer messaging to talk.
It has a simple façade.
Especially easy to use
It saves time.
Customers can be kept with you in the long run
It’s a source of competitive advantage.
Uniqueness and customization
He can discover the main problems of your company, according to customers
Can generate customer reports
You can use it on multiple channels
You can use it for different purposes
It’ll save you time.
It can increase your sales.
ChatBot can help you provide all this for your customers. Let’s support everything with some statistics and predictions from experts on WhatsApp Chat Bot.
Some statistics about chat bot
According to research conducted on chat bots used in customer service, about 67% of customers worldwide used chat bot services to support customers in 2019. Also, nearly 40% of customers do not give priority to whether a human or chat bot answers their questions.
Moreover, the majority of chatbot users, more specifically 95%, believe that customer service is the most important benefit to chatbot.
Finally, WhatsApp Chat Bot can answer up to 80% of customer questions easily and quickly. In contrast, the research showed that chatbot can reduce customer support costs by 30%.
Sure, it’s important what experts say about WhatsApp Chat Bot today. What is more important, however, are predictions of future trends in this area.
To be more specific, some projections indicate that 85% of customer interactions in 2022 will be done using chat bots. On the other hand, other predictions have found that by 2023, 75-90% of healthcare and banking questions will be answered by chat bot.
Why use WhatsApp Chat Bot?
More and more people use WhatsApp every day. It has become one of the most commonly used platforms for chat, calls and video calls. To be more specific, this platform has more than 2 billion users around the world.
WhatsApp is safer than other platforms that have similar uses. When people see something safer, they tend to use it more. As WhatsApp’s popularity continues to grow, companies jump in the direction and use the platform to their advantage.
Having customers as many platforms as possible is an important feature for any company.
WhatsApp Chat Bot is still new and distinctive, and provides an opportunity for companies to move forward. In other words, it provides a great competitive advantage for your business and allows you to excel.
Ways to use WhatsApp Chat Bot
In general, there are two ways you can use WhatsApp Chat Bot:
- Via WhatsApp Business;
- Via WhatsApp Business API.
WhatsApp Business is suitable for small businesses. You can download the app for free on your phone and computer.
After downloading, you can create your business profile on this app that can consist of your company address, website, email address and a description of your choice about your products and services.
Your answers are quick, and your answers are automatic, saving you a lot of time. There is also a feature that allows you to set up a catalog that contains photos and descriptions of your products and services.
WhatsApp Business is easy to use, and you can set it up at any given time. All you need is a phone number, and you need to download the app and set up your business profile.
You can inform your customers of your WhatsApp profile by sharing a link with them, which will lead them directly to your profile.
WhatsApp Business API, on the other hand, is more suitable for medium- and large-scale companies. Companies like Uber, Booking and Toyota already use WhatsApp Business API.
With the API, you can create a business profile like WhatsApp Business, but you can get a more professional and advanced setting.
The setup process is more complex. To use the API, you must apply for access through official business solutions providers.
Is WhatsApp Chat Bot a good investment for companies?
What most business owners want to know is whether the investment is worth it.
ChatBot is part of the programs that almost everyone who uses it likes. WhatsApp is already a large platform with millions of users and multiple uses.
WhatsApp ChatBot services offer many benefits, with the most commonly used and beloved feature being sending messages to the company about some queries or problems. WhatsApp is the most commonly used text message.
According to the benefits and uses of WhatsApp Chat Bot, they are both compatible with each other. Moreover, they can be used in several ways.
If you apply chat bot to your company’s WhatsApp number, millions of people who use WhatsApp can find your business and use your WhatsApp chat bot as they please.
We can say that these two are already a match made in paradise and that your customers will be excited to use this group in the future. Not only will your current customers be excited, other WhatsApp users will be able to get to know you in a more convenient way.
Therefore, your company will gain new customers, and WhatsApp ChatBot investment will bring more benefits to companies.
