Advantages and disadvantages of WhatsApp Chat Bot

WhatsApp Chat Bot

In the marketing and sales sector, the practice of including WhatsApp Chat Bot for customer service is becoming increasingly widespread. They are already integrated into communication platforms and can also be found on the websites of many companies. So there’s no doubt that AI exists to stay and contribute to the development of your business.

WhatsApp Chat Bot Benefits for Companies

WhatsApp Chat Bot Reduces Operating Costs

Studies indicate that WhatsApp Chat Bot services can reduce business operating costs by up to 30%.

The ability of WhatsApp Chat Bot services to understand and respond to queries means that companies do not need to invest as much money and time in recruitment and training as many customer service employees.

This also saves time for employers so they can devote themselves to other most important and difficult business issues.

WhatsApp Chat Bot helps collect customer data

Because WhatsApp Chat Bot is based on ARTIFICIAL INTELLIGENCE technology and its operation, WhatsApp Chat Bot services can also help collect customer data and statistics such as the most common problems they face, preferences, etc.

WhatsApp Chat Bot data collection can be used to create more useful pages on your website, such as the most detailed FAQ page or specific information about specific products or services that customers often inquire about.

WhatsApp Chat Bot Enhances Customer Experience

Owning WhatsApp Chat Bot for your business is easily accessible at any time and any day of the year, regardless of whether the user is looking to connect during hours outside the office or public holidays, to enhance the customer experience.

This is because they are able to address and solve their problems immediately – without the need for a human agent at work.

WhatsApp Chat Bot flaws

WhatsApp Chat Bot Lacks Feelings

One of the drawbacks of using WhatsApp Chat Bot is the inability to show emotions in communicating with customers, which can create a distance and a sense of closure.

One way to overcome this is to inject as much human touch as possible into your typical responses. However, because this requires a certain level of customization, it may be somewhat difficult to create responses that correspond to all users.

WhatsApp Chat Bot is complicated in construction

The difficulty of creating a WhatsApp Chat Bot depends on your business needs and the complexity of the questions you want your bot to bring.

For example, if you’re looking to create a specific, customized WhatsApp Chat Bot from the beginning that can answer very complex user queries, it can be difficult to do so.

However, there are many WhatsApp Chat Bot tools and solutions on the market such as the solutions we offer at WhatsApp that do not require technical knowledge to implement.

Although there are certain flaws in WhatsApp Chat Bot services, the positives certainly outweigh the negatives.

This WhatsApp Chat Bot role is not limited to improving your customers’ experience with your business and taking sales to the next level.

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Common chatbot mistakes should be noted